Payment Terms

  • Full payment on departure is required
  • All major credit cards are accepted
  • Internet banking preferred, with proof of payment

Deposits

  • 100% deposit when making a reservation for one night
  • 50% of total accommodation charge will confirm your booking
  • Deposits are payable within 7 days of making reservations

Confirmations

  • Credit card details to be confirmed in writing
  • A copy of the bank deposit slip to be faxed, sms or emailed to Kapensis Guest House as confirmation

Cancellations made

  • more than 30 days prior to arrival will receive a 75% refund on the deposit
  • between 30 days and 2 days prior to arrival will receive a 50% refund on the deposit
  • less than 2 days prior to arrival will receive a 0% refund on the deposit.
  • All refunds are subject to an administration fee of R 150 to cover administration and banking fees.
  • In the event of no show or premature departure, the full extent of the stay as originally booked and confirmed, will be charged
    Subject to interim changes.

Children Policy

  • Children older then 6 years are welcome, subject to direct supervision of parents

Smoking Policy

  • Please note that smoking is only allowed OUTDOORS.